Due to our delivery policy, we cannot provide any service to the OFAC countries (Cuba, Iran, Syria) 

ALTIS e-bikes are a little bit big and heavy for shipping, so we send all our bikes by door to door freight service from our freight forwarder.  All shipments will require a delivery appt. so please double check you included the right e-mail and phone number so our Freight forwarder can arrange your delivery!  PEGA happily provides lift gate services for those who need it, but any other services will be done at your own expense (such as inside deliveries). 

Since 2022, we began to have our own warehouse in CANADA, so that the orders from CANADA stocks will be shipped out from our CA warehouse directly, usually it takes 7-10 days to arrive.(If you want to order the products from CA warehouse, Please order from our products that marked with CA WAREHOUSE. )

After you place your order and receive your order confirmation, it usually will be shipped within 1-5 business days, but also depending on the product series, we'll mark the production time on the product page.

Any orders that has been shipped cannot be refunded or cancelled during the delivery process. You can only initiate a refund upon receipt of the item and make sure the item is in good condition and unopened. We will provide your nearest receiving warehouse address for returns.

 

How long does shipping take?

CA warehouse products will take 7-10 days to arrive you.

If we don't have stock in CA warehouse, Your order will be shipped from china and take estimated 45-50 working days.

How can I track my order?

We will send you the tracking number and the tracking website, so that you will be able to track your own orders. You can contact our email If there is no tracking information, our service team will check the freight information and send you.

If you choose the air freight service, we will offer you the tracking number of the currier, you will be able to track your orders from the currier.

How much does shipping cost?

Our default shipping method is by sea shipping/truck shipping/train shipping, we offer door to door service so the shipping fees will include all VAT or TAXES. But if you want to get your order ealier, you can choose the air freight service in the products list, the freight for air freight depends on different models. You can choose the corresponding air freight service according to your order model.

Where does my order ship from?

When you make the purchase, you will be able to see if it's from CA warehouse or not. If there is no option then it will be shipped from our Chinese warehouse. 

Or contact us to confirm.

How do I change my shipping address?

Before placing your order on PEGA, you can change the shipping address directly in your shopping cart.
If your order was placed within the first 8 hours, You can contact the website customer service or send an email to modify it.
Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local post office with your tracking numbers when your orders arrive your country to see if they can reroute your order to another address.

● Delivery time: Total Delivery Time = Processing Time + Shipping Time
● Processing Time: Before shipping your order, normally we need 1-5 business days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the shipping time.
● Estimated Shipping time: Default shipment from Chinese warehouse takes 30-45 working days.
● We will update the tracking number by email after the order shipped, and you can also find the tracking number on your account.
● Delivery time may vary, especially during the peak periods. Please be more patient.